Facebook
Twitter

* = Subject to ID requirements being met

** = ID-Level 2 and above required

DISCLAIMER

The use of this site is considered an automatic agreement with the general terms and conditions posted on this website.

Website content

The content of this website has been created with the greatest possible care and is regularly updated. Card Compact does not, however, guarantee the accuracy, completeness or currentness of the content and information provided. Use of the available content is done at the user’s own risk. Contents attributed to a named author are the opinion of that author and do not always reflect the opinion of Card Compact.

Availability of the website

Card Compact will make a concerted effort to provide uninterrupted service as far as this is possible. In spite of this effort, the possibility of downtime still exists. Card Compact reserves the right to change or suspend the offer at any time.

External links

This website contains links to websites of third parties (external links). The respective provider is solely liable for the content available on these sites. Upon initial linking, Card Compact checked external content for any legal violations. At that time, no violation was found. Card Compact has no influence on the current and/or future presentation and content of the linked sites. The presence of external links does not mean Card Compact endorses the content of the respective reference or link. A regular review of external links by Card Compact for legal violations without concrete indication of the same is not feasible. If any violation becomes known, the external link(s) in question will be promptly deleted.

Advertisements

Responsibility for the content of advertisements rests with the respective author. This also applies to the content of advertised websites. The presence of an advertisement does not constitute any endorsement by Card Compact.

Exclusion of contractual relationship

Use of Card Compact's website does not mean in any way that a contractual relationship has been established between the user and Card Compact. As such, no contractual or quasi contractual claims may be made against the Card Compact. However, should the use of the website lead to the establishment of a contractual relationship, the following liability limitation will apply for reasons of precaution: Card Compact is liable in the case of deliberate acts and/or gross negligence as well as in cases concerning a fundamental breach of contract (cardinal obligation). Card Compact bears limited liability for the reimbursement of typical damages foreseeable at the time of contractual conclusion that have been caused by minor negligence of contractual obligations by Card Compact, its legal representatives or assistants. Card Compact is not liable in the event of negligence regarding secondary obligations that do not constitute contractual obligations. Liability for claims that lie within the scope of protection of any guarantee or warranty provided by Card Compact, as well as liability for claims under the Product Liability Act or, injury to life, limb or health remains unaffected.

Copyright

The content and works published on this website are protected by copyright. Any use not permitted under German copyright law requires the prior written permission of the respective author or originator. This particularly applies to the duplication, adaptation, translation, saving, manufacture and respective reproduction of content in databases or other electronic media and systems. Third-party content and contributions are designated as such. The unauthorized reproduction or transmission of either individual content or complete pages is not permitted and is punishable by law. However, the production of copies and downloads for personal, private and non-commercial use is permitted.

Links to Card Compact’s website are appreciated at all times and do not require the website provider’s consent. Prior consent is required to display the website in third-party frames.

Special terms of use

Should any special terms and conditions for individual uses of this website deviate from the aforementioned points, this will be expressly noted where applicable. In these cases, the special terms and conditions of use apply to the individual case. If you have read the terms of use, but do not accept any portion of the terms listed, please click here.

How to complain

We aim to provide you with the highest standards of service, however there may be occasions when our service does not meet your expectations but telling us about it gives us a chance to fix things.
We want to:
- Make it easy for you to raise your complaint
- Listen to your complaint
- Consider how you would like us to remedy your complaint
- Make sure you are satisfied with how your complaint was handled

How to Contact us

In writing: Card Compact Limited, 483 Green Lanes, London, N13 4BS. UK
By email: support@cardcompact.co.uk
By phone: +49 (0) 1807 667766

What We Need

Please provide us with as much information as possible when making your complaint. This will help us to understand the issue and resolve it quickly. Please include:

- Your name and address
- Your account details
- A description of your complaint and how it is affected you
- When the issue happened
- Your contact details and how you would like us to contact you

What to expect next

Immediately -
Our aim is to resolve your complaint as quickly as possible but you will receive a response from us within 1 business day so you know we have received your complaint. This will contain your complaint reference number for your records and will help us find your information quickly should you need to contact us.

5 business days
If we have been unable to resolve your complaint within 5 business days, we will write to you and:

- Explain why we have not managed to resolve your complaint
- Tell you how long we expect to take to resolve it
- Tell you who is dealing with your complaint.

10 business days
In the majority of cases, we will be able to resolve your complaint within 10 business days. If we have not resolved it within 10 business days, we will contact you to update you on the progress and tell you how much longer we anticipate it will take.

After 10 business days
We will keep you informed of progress until your complaint has been resolved. In exceptional circumstances, where your complaint is particularly complex, matters may take longer to resolve but we will write to you to let you know we need longer.

Up to 35 business days
Although we have up to 35 business days, we will send you our final response as soon as we complete the investigation into your complaint. We will continue to keep you informed in writing and let you know when you should expect to hear from us.

In the unlikely event we have not been able to finalise our investigation by the end of 35 business days, we will send you a letter to let you know and what steps you can take.

What if you're not happy with our response?

You Can Refer The Problem To The Issuer of Your Card

If, you do not agree with our response and you wish to take it further, in the first instance you should contact the card issuer IDT Financial Services Limited, PO Box 1374, 1 Montarik Building, 3 Bedlam Court, Gibraltar, email address: complaints@idtfinance.com , web www.idtfinance.com for further assistance. A copy of IDT Financial Services Limited's complaints policy can be found on their website.

If, having exhausted the above complaints process with IDT Financial Services Limited, you remain unhappy you may complain to the Gibraltar Financial Services Commission, PO Box 940, Suite 3, Ground Floor, Atlantic Suites, Europort Avenue, Gibraltar, email psdcomplaints@fsc.gi, web www.fsc.gi. It is important to be aware that legally it is not the role of the Gibraltar Financial Services Commission to resolve complaints between you and IDT Financial Services Limited.

If you have not contacted IDT Financial Services Limited, the Gibraltar Financial Services Commission will ask you to contact them first to give IDT Financial Services a chance to put things right.

Customer Security and Fraud Awareness Website Communication

Our Approach to Security

When it comes to your financial information, your security is our top priority and when you access your e-money account, it is important that we know it is you. Here are some of the ways we do that:

Login details - when you activated your card, you created online login details unique to you, to protect yourself we recommend you do not share them and change your password regularly.
Personal data Questions - If you contact our customer services team, we may ask you to confirm who you are by asking you question relating to personal data you provided when creating your online e-money account.
Providing Information - we will never ask you for your online password details or for your PIN number or your full 16 digit card number. We will always first send you an email if we are trying to contact you and may contact you by follow up telephone call for more urgent matters.

How to Report Fraud
If you notice something suspicious and believe it could be fraudulent, you should contact us as soon as you become aware of it using the telephone number or email address.

Reporting Fraud: contact via email at support@cardcompact.co.uk or telephone +49 (0) 1807 667766

Lost or Stolen Cards: +49 (0)1805 666026 (24 Hours)

Suspicious Emails:
contact via email at support@cardcompact.co.uk or telephone +49 (0) 1807 667766

How to Protect Yourself from Fraud

Help to keep yourself safe from fraudsters by following the tips below. Remember, if you are ever unsure, dont act. A genuine company will never rush you to take action.

Always make sure your mobile telephone number and email address registered with us is up to date, we will use these to contact you if we notice unusual activity on your e-money account.

Some Tips for Using Your E-money Account and Prepaid Card Safely

When accessing your e-money account online:
- Use an antivirus software and firewall.
- Make sure you keep your computer and browser up to date.
- Use secure networks.
- Use strong passwords.
- Do not share any passwords including one-time passwords sent to you.

When using a mobile application
- Only install apps from recognised app stores.
- Consider the app ratings and reviews.
- Be aware of what permissions you are granting.
- Treat your phone as your wallet.

When shopping online or in a store
- When using an online retailer for the first time, do some research to make sure that they are genuine.
- Do not reply to unsolicited emails from companies you do not recognise.
- Before entering your prepaid card details, make sure the link is secure. There should be a padlock symbol in the browser frame window which appears when you login or register, if this appears on the page rather than the browser it may indicate a fraudulent website. The web address should begin with https://, the "s" stands for secure.
- Always log out of website after use. Simply closing your browser is not enough to ensure your data is safe.
- Keep your PIN safe and do not share it.
- When entering your PIN, check for people around you and hide your PIN number.
- Always check your statements.

Remember, if you decide to donate, resell or recycle an old mobile phone, computer, laptop or tablet, make sure you fully remove all data and apps first as otherwise these may be accessed by whoever your device is passed to.

 

INFO

What is the KING Prepaid Mastercard?

The KING Prepaid Mastercard is a modern and innovative method of payment. The card has a stylish design and offers cardholders excellent benefits. The card function is on a prepaid basis and is updated in real-time - meaning that cardholders can add money to their card in just a fews seconds.

HELPLINE

If you have a problem or concern

For all queries and problems according to your KING Prepaid Mastercard please visit the FAQ section on our website. In an emergency case, i. e. loss or theft of your card, please contact us as soon as possible on +49 (0) 1807 667766 (in Germany first 30 secs of calls are free, thereafter charges of €0.14 minute apply from German landlines, prices from mobiles may differ.)

NEWS

The new embossed Kingcard!

Register now for free, get the latest news, tips and tricks about the KING Prepaid Mastercard and win one of our attractive prizes, e. g. the new iPad. Naturally, the data you provide will be treated confidentially and not be passed on to third parties.